Legal

Refund & Cancellation Policy

Ema Media Group LLC · Last updated: October 1, 2026

Business & Marketing Assessment ($249)

Paid when you book. Cancel or reschedule at least 24 hours before your session for a full refund. Cancellations within 24 hours and no-shows are not refunded. The $249 is credited in full toward any Ema Media Group package started within 30 days.

One-Time Packages (Quick Fix, Get Found, Full Exposure, Business Setup)

Packages start with a 50% deposit, and the balance is due at delivery. You can cancel for a full refund before work begins. Once work has started, the deposit is non-refundable. State filing fees and third-party costs paid on your behalf are not refundable.

New Business Plans (Setup + Hiring, Launch Complete)

New business plans start with a 50% deposit (Setup + Hiring: $1,745 deposit; Launch Complete: $2,745 deposit), and the balance is due at delivery. You can cancel for a full refund before work begins. Once work has started, the deposit is non-refundable. State filing fees, government fees, and third-party costs paid on your behalf are not refundable.

Monthly Plans (Missed-Call Rescue, Essentials, Growth, Pro)

Monthly plans are month to month and renew on the same date each month. Cancel any time before your renewal date and you will not be charged again. If you cancel on or after your renewal date, that month is charged and service continues until the end of it. Yearly plans renew once a year on the same date; cancel before the renewal date to stop the next year’s charge. Setup fees are non-refundable once work has started.

Add-Ons (AI Phone Receptionist, Customer Win-Back, Second Ad Platform)

Add-ons with a one-time setup fee (such as AI Phone Receptionist) are non-refundable once setup work has begun. Monthly add-on charges follow the same month-to-month cancellation rules as monthly plans: cancel before your next renewal date and you will not be charged again. If you cancel on or after your renewal date, that month is charged and the add-on remains active until the end of it.

Advertising Spend

Advertising budgets are paid by you directly to the advertising platform from your own account, and are separate from our management fee. We do not hold, refund, or control ad spend. If you cancel, stop your campaigns in your own ad account — cancelling with us does not stop your spending with Google or Meta.

What Happens When You Cancel

Your domain, Google Business Profile, social media accounts, and advertising accounts stay in your name and remain yours. On request within 30 days of cancelling, we will export your contacts and customer records and send them to you in a standard spreadsheet format at no charge. Our platform access, automations, AI assistant, and hosting end when your plan ends, so a website we host will need to be moved before your final day. We keep a backup for 30 days after cancellation and then delete it.

Chargebacks

If something is wrong, contact us first — we will almost always fix it faster than a bank will. If a chargeback is filed on a payment for work already delivered, we may suspend active services until it is resolved, and we may provide your proposal, correspondence, and delivery records to the card network as evidence.

Billing Questions

If you believe you were charged in error, contact us within 30 days at admin@emamediagroup.com or (617) 812-1751 and we will make it right.