Add-on
AI Receptionist
An automated voice that answers your phone when you cannot, takes the details and tells you what the call was about.
Plus call usage. Month to month. Cancel anytime.
Rather talk it through first? Call (617) 812-1751 or book a free assessment.
What it is
An AI voice that picks up your phone, has a real spoken conversation with the caller, answers common questions, takes their details and sends you a written summary of the call. It is automated, and callers are told so.
The problem it solves
A ringing phone nobody answers is the most expensive thing in a small business. Hiring a receptionist is thousands a month and only covers business hours. An answering machine loses most callers. This sits between the two — it picks up every time, including at midnight.
What’s included
Answers every call
No ringing out, no voicemail, no engaged tone — including evenings, weekends and while you are on another call.
Real spoken conversation
It answers questions about your hours, services, location and prices from what you have told it, rather than reading a fixed script.
Takes the caller’s details
Name, number and what they want, captured in the conversation and saved to your CRM.
A written summary after every call
You get a text or email telling you who rang, what they wanted and what was said — so you can call back already knowing the situation.
Your own greeting and voice
It answers with your business name, in a voice and tone you choose.
Setup and training
The $497 covers the phone setup, writing what it knows, choosing the voice and testing live calls before it answers a real customer.
How it works
- We set up the number and decide when it answers — always, after hours only, or only when you do not pick up.
- We write what it knows: services, hours, prices, location, and what to do with an unusual question.
- We choose the voice and the greeting, and we make clear to callers that it is automated.
- We make test calls together until it handles them properly, then it goes live.
What we need from you
- Your phone number and the ability to forward it
- Your services, hours, location and prices in writing
- A decision on when it should answer, and what it should say it cannot help with
Buy this if
- You miss calls regularly and each one is worth real money
- A human receptionist is not worth the cost at your size
- You get after-hours calls you would like answered rather than lost
- You are comfortable with an automated voice answering and callers being told so
Don’t buy this if
- Your callers need a human for the first conversation — medical, crisis or highly sensitive work
- Your calls need someone who can make judgement calls or quote on the spot
- You expected a person on the phone. Ema Media Group does not run a call team. This product is automated, and it is the only phone-answering product we sell.
The fine print
Call usage is billed on top of the monthly fee and is based on actual AI minutes used. Fair use is around 300 AI minutes a month; heavy users are moved to a better-value arrangement and we tell you before anything changes. We do not guarantee that the AI handles every call correctly — you keep the ability to take over. Month to month, cancel anytime. Setup fee non-refundable once work begins.
AI Receptionist
$249/mo + $497 setup. Plus call usage. Month to month. Cancel anytime.
Questions first? Call (617) 812-1751.