Add-on
Missed-Call Text Back
Every call you miss gets a text back in seconds, so the customer stops dialling the next name on the list.
Month to month. Cancel anytime.
Rather talk it through first? Call (617) 812-1751 or book a free assessment.
What it is
A missed call is answered automatically by text. The moment your phone rings out, the caller gets a message from your business number asking what they need, and their details land in your CRM as a lead instead of disappearing from your call log.
The problem it solves
Most small businesses miss between a quarter and a half of their inbound calls — you are on a job, with a customer, or it is after hours. Almost nobody leaves a voicemail any more. They hang up and call the next business on the search results, and you never learn that call existed.
What’s included
The text-back itself
The instant a call goes unanswered, the caller gets a text from your business number. You write the message once; we set the wording, timing and business hours with you.
Two-way texting from your business number
They can reply to that text and hold a real conversation. You answer from your phone or the web inbox, and the whole thread stays in one place.
Every caller saved as a contact
Name, number, time of call and the full conversation go into your CRM automatically. No more scrolling your call history trying to remember who rang.
After-hours handling
A different message outside business hours, so a 9pm caller is told when you open instead of being left silent.
Instant alerts to you
You get notified the moment a missed call turns into a conversation, so you can take over whenever you want.
Setup, wording and testing
The $197 covers connecting your number, writing the messages, setting your hours and testing the whole thing end to end before it goes live.
How it works
- We connect the system to your existing business number. Your number does not change, and you keep taking calls exactly as you do now.
- We write the text-back messages with you — business hours and after hours — in your own words.
- We test it by calling your number and letting it ring out, so you see what the customer sees.
- It goes live. From then on every missed call is answered by text and recorded as a lead.
What we need from you
- Your business phone number and access to change its settings if needed
- Your real business hours
- Roughly how you want the message to sound — we write it, you approve it
Buy this if
- You are on a job, on a ladder or with a customer and cannot always pick up
- Your phone is the main way customers reach you
- You get calls after hours and they currently go nowhere
- You want the cheapest possible way to stop losing work you already paid to generate
Don’t buy this if
- Somebody already answers every call, every time
- Your customers find and book you entirely online and almost never ring
- You want a person to answer the phone — we do not have a call team; see AI Receptionist for the automated option
The fine print
Calls and texts are included for normal business use. If usage is unusually high we contact you first — we do not bill you a surprise. Month to month, cancel anytime before your renewal date. The one-time setup fee is non-refundable once work begins.
Missed-Call Text Back
$149/mo + $197 setup. Month to month. Cancel anytime.
Questions first? Call (617) 812-1751.